Terms and Conditions for UK Services

These terms and conditions set out the basis on which our service agreement is formed for customers in the United Kingdom. By making a booking, confirming an order, or otherwise instructing us to provide a service, you agree to be bound by these terms. Please read them carefully before proceeding.

These conditions apply to the supply of services only and should be read together with any written quotation, scope of work, booking confirmation, or service specification we provide. If there is any inconsistency, the specific written service details will take priority, followed by these terms and conditions. Nothing in this document affects your statutory rights where they apply.

We may update these service terms and conditions from time to time to reflect changes in our operations, applicable law, or industry practice. Any revised version will apply from the date it is issued unless otherwise stated. Continued use of our services after an update will be treated as acceptance of the revised terms.

Booking Process

All bookings are subject to availability and acceptance by us. A booking request may be made by telephone, email, online form, or any other method we make available. A request does not create a binding contract until we have confirmed the booking in writing or otherwise acknowledged acceptance. We reserve the right to decline a booking where we cannot reasonably meet the requested service requirements or where the information provided is incomplete or inaccurate.

To help us deliver the service safely and efficiently, you must provide accurate and complete details at the time of booking. This includes the type of service required, relevant site information, access arrangements, any known hazards, and any special instructions that may affect performance. If the information provided is later found to be incorrect or incomplete, we may revise the price, timing, or scope of the service, or cancel the booking where necessary.

Where a quote is provided, it will normally remain valid for the period stated in the quotation or, if no period is stated, for a reasonable time only. A quotation is based on the information supplied at the time and may change if the service requirements change. We may also require a deposit or advance payment before confirming the booking, particularly for larger or time-sensitive services. Any deposit terms will be explained at the point of booking.

Payments and Charges

Fees for our UK service agreement will be set out in the quote, order confirmation, or service schedule. Unless stated otherwise, prices are exclusive of VAT and any other applicable taxes or charges. We may charge additional amounts where extra time, labour, materials, disposal, waiting time, or specialist access is required, provided those additions are reasonably necessary for completion of the service.

Payment terms will be stated in the booking confirmation or invoice. In the absence of a specific arrangement, payment is due in full on completion of the service or within the period stated on the invoice. We may suspend or withhold the provision of further services if any payment is overdue. If payment is not made when due, we reserve the right to charge interest and reasonable recovery costs to the extent permitted by law.

You must ensure that any payment method you provide is valid and authorised for use. If a payment is reversed, declined, or disputed without proper reason, we may treat this as a breach of these terms and may recover any associated administrative or banking costs. If a service is cancelled after work has started, you may remain liable for work already performed, materials ordered, and any non-refundable expenses incurred on your behalf.

Cancellations, Rescheduling, and Delay

Any cancellation or request to reschedule must be made as soon as possible and in accordance with any notice period stated at the time of booking. If no notice period is specified, a reasonable notice requirement will apply based on the nature of the service and the resources reserved for your booking. We may charge a cancellation fee where the booking is cancelled at short notice or where we have already committed labour, equipment, or materials to the work.

If you are not available at the agreed time, if access is not provided, or if the service cannot proceed because you have not prepared the premises or required conditions, the appointment may be treated as a late cancellation or failed attendance. In such circumstances, we may charge for wasted attendance, waiting time, and any costs reasonably incurred. Repeated failure to attend or cooperate may result in us refusing future bookings.

We aim to deliver services on the agreed date and time, but any timetable given is an estimate unless specifically agreed as a fixed appointment. Delays may arise due to weather, traffic, site conditions, supply issues, or circumstances outside our control. We will use reasonable efforts to notify you of material delays and to rearrange the service where practicable. We are not responsible for delay caused by your actions, omissions, or failure to provide suitable access or information.

Service Standards and Customer Responsibilities

You agree to cooperate with us so that the service can be completed safely, lawfully, and without unnecessary interruption. This includes providing access to the premises or site at the agreed time, ensuring utilities are available where required, removing obstacles where reasonably practicable, and informing us of any hidden risks. If the service is to be provided at a property occupied by others, you are responsible for ensuring that the necessary permissions have been obtained.

Unless otherwise agreed in writing, you are responsible for securing valuables, fragile items, confidential materials, and any items that may be affected by the service. We will take reasonable care when carrying out our work, but we are not responsible for pre-existing defects, deterioration, or damage arising from items that were already weak, unstable, or unsuitable for the intended use. You should notify us immediately if you believe a problem has occurred during the service.

Where the work involves equipment, materials, or access dependent on your cooperation, any failure on your part to perform those responsibilities may affect completion and may result in additional charges. If necessary, we may pause or stop work until the issue is resolved. Any resulting delay, re-attendance, or additional labour required may be charged at our standard or quoted rates.

Liability and Limitations

We will exercise reasonable skill and care in providing our services. However, our liability is limited to losses that are direct and reasonably foreseeable at the time the contract was made. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

To the maximum extent permitted by law, we will not be liable for indirect, special, or consequential losses, including loss of profit, loss of business, loss of opportunity, loss of goodwill, or any similar economic loss. We are also not responsible for any failure or delay caused by events beyond our reasonable control, including severe weather, industrial action, supplier failure, transport disruption, power failure, or changes in law.

If we are found liable in connection with the services, our total liability will be limited to the amount paid or payable for the specific service giving rise to the claim, unless a different limit is expressly stated in writing. Any claim must be brought within a reasonable time after the issue arises and in any event within the period permitted by applicable law. You must take reasonable steps to minimise your loss and to preserve any evidence relevant to a claim.

Waste Regulations and Disposal

Where our service involves the removal, handling, transfer, or disposal of waste, the parties must comply with all applicable UK waste regulations and environmental requirements. Waste will only be collected or moved where it has been identified and agreed in advance as part of the service. You must tell us if any waste is hazardous, contaminated, regulated, or subject to special handling requirements.

We may refuse to remove items that are unsafe, unlawfully presented, incorrectly described, or likely to breach environmental rules. You are responsible for ensuring that waste is suitably segregated and presented for collection, unless we have agreed to do this as part of the service. If additional sorting, packing, loading, or documentation is needed because the waste was not prepared as described, we may charge additional fees.

Any waste transfer documents, consignment notes, or related records will be completed in accordance with the law and the nature of the service. You must not place prohibited items, hazardous materials, batteries, chemicals, asbestos, or electrical waste into a waste stream unless this has been expressly agreed and lawfully managed. If we discover undeclared restricted waste, we may suspend work and require you to remove the item or authorise appropriate lawful handling at your cost.

Complaints, Changes, and Termination

If you are unhappy with any aspect of the service, you should notify us as soon as reasonably possible so that we can investigate and, where appropriate, seek to put matters right. A complaint should include enough detail for us to understand the issue, the date of the service, and the outcome you are seeking. We will consider complaints in good faith and aim to resolve them within a reasonable time.

We may amend the scope of the work where you request changes after the booking has been confirmed. Any change may affect pricing, materials, and timing. We are not obliged to carry out additional work unless we agree the revised scope and any extra charge. If the service becomes impractical, unsafe, unlawful, or commercially unreasonable to complete, we may terminate the contract on reasonable notice and charge for work already carried out.

Either party may end the service arrangement if the other commits a serious breach and fails to remedy it within a reasonable time after being asked to do so, where remedy is possible. We may also end the arrangement immediately where continuing would create a safety risk, legal issue, or significant operational difficulty. Termination will not affect rights and liabilities that arose before termination, including payment obligations and any limitations of liability.

General Terms and Governing Law

If any part of these service terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure or delay by us in enforcing any right under these terms will not be treated as a waiver of that right. Any waiver must be given in writing and will apply only to the specific circumstance stated.

These terms, together with the relevant quotation or booking confirmation, form the entire agreement between you and us regarding the services and supersede any prior discussions or representations, unless expressly stated otherwise in writing. You may not assign or transfer your rights under the agreement without our consent, but we may transfer our rights and obligations where this does not materially reduce your rights.

These UK service conditions are governed by the laws of England and Wales, unless the service is supplied under another part of the United Kingdom where mandatory local rules require otherwise. Any dispute arising from or connected with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides you with a different right of action.